At Brajbhoomi.in, we prioritize your satisfaction with our products. If you are not entirely happy with your purchase, we are here to help. Please review our Refund and Return Policy below to understand the terms and process.

1. Eligibility for Returns

You may return an item under the following conditions:

  • The product is damaged, defective, or incorrect.
  • The return request is initiated within 7 days of delivery.
  • The product is unused and in its original packaging with all tags intact.

Products not eligible for returns:

  • Customized items (e.g., personalized gemstones or bracelets).
  • Products damaged due to misuse or improper handling by the customer.
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2. Return Process

  • To initiate a return:

    1. Contact Us: Email us at support@brajbhoomi.in or call +91-7417272227 Or Whatsapp with your order details, reason for return, and photos of the product (if applicable).
    2. Approval: Once your return request is approved, we will provide you with a return address.
    3. Shipping the Item: Pack the item securely and ship it to the provided address. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds

  • Once we receive and inspect the returned product, we will notify you about the status of your refund. If approved:

    • Payment Method Refund: The refund will be processed to your original payment method within 7–10 business days.
    • Store Credit: Alternatively, you may choose to receive a store credit for future purchases.

    Refunds will not be issued for:

    • Products not meeting the return eligibility criteria.
    • Shipping charges incurred during the original purchase.

4. Exchanges

  • We offer product exchanges if:

    • The item is defective or damaged.
    • You wish to replace the item with a different size or variant (if available).

    For an exchange, contact us within 7 days of delivery, and we will guide you through the process.

5. Cancellation Policy

  • You can cancel your order if it has not yet been shipped:

    • Contact us at support@brajbhoomi.in or call +91-7417272227 to request cancellation.
    • Refunds for cancellations will be processed within 3 business days.

    If the order has already been shipped, you can request a return after receiving the item.

6. Damaged or Defective Products

  • If you receive a damaged or defective product:

    1. Contact us within 48 hours of delivery.
    2. Share photos or videos of the damaged product for verification.

    We will either provide a replacement or process a refund based on your preference.

7. Contact Us

  • For any questions or concerns about our Refund and Return Policy, please reach out to us:

    Email: support@brajbhoomi.in
    Phone: +91-7417272227
    Address: Near Mathura Cantt Railways Station Krishna puri Mathura-281001

    We value your trust in Brajbhoomi.in and are committed to providing you with a smooth shopping experience